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Successful Hotel Managers build Trust

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Sometimes Hotel Employee engagement involves getting back to the REAL basics of Hotel Management. High-quality employee-employer relationships aren’t automatic. Hotels that understand the hard work it takes to build trust will be more successful.

It’s easy to lose focus on what matters in terms of Hotel Employee Satisfaction. We focus on small perks or bonuses and lose sight of the really big issues.

New research confirms what you probably already knew to be true: Trust between managers and employees is the number one factor in building strong relationships. 93% of employees surveyed believe trust in their direct supervisor was the most important factor in workplace satisfaction.

Is that the case within your Hotel do you think?

However another recent survey found half of employees don’t trust their employers. What are all these employers doing wrong? Are they all corrupt? Probably not, but at the very least, these companies aren’t encouraging employees to put their faith in them.

Here are just three ways to turn that around:

ALWAYS Keep your Promises Just like in everyday life, Hotel employees will trust Hotel leaders who do what they say they’re going to do. Everyone has had a Manager who promises something and then does not deliver it. Before making a public commitment, ensure you can follow it up with action. If we are breaking promises to our employees, it signals to them that we do not consider them to be important, which will consequently damage employee’s relationships with their managers.

ALWAYS Maintain Communications Keeping employees informed is essential to building trust. When decisions are made behind closed doors, faith in Hotel Management begins to erode. Hotel Employees who know what to expect within their Hotel, who understand and who are informed on major AND minor initiatives are more likely to trust Hotel Management. This includes asking for feedback from employees regardless of whether it’s positive or negative? Perhaps asking for staff to fill in surveys?

ALWAYS Promote Transparency Keep your Hotel Employees aware of the Hotels performance, it’s financial results, any upcoming management strategies and what plans that you have thoughts upon? Hotel Employees want honest feedback and they want to know how healthy their Hotel is? They want to be included when the Hotel makes major decisions. Transparency is one of the most important Leadership qualities that helps lower Hotel Employee turnover rates.

Sometimes Hotel Employee engagement involves getting back to the real basics of Hotel Management. High-quality employee-employer relationships aren’t automatic. Hotels that understand the hard work it takes to build trust will be more successful.

Author: Stephen Sawyers 

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